SHIPPING POLICY

We at Sindoor have a smooth and secure shipping process. Our partnered logistics team strives to deliver jewellery on time. However, if there are any unforeseen or unanticipated delays, we will keep you updated through each step. To maintain security and keep the product in safe hands, each jewellery order will be insured.

Delivery Locations

We offer FREE Shipping all throughout India!

Delivery can be accomplished only at Residential and Commercial Locations. Deliveries cannot be made to malls, hotels, restaurants, hostels, or handed over in any other public place.

If the customer is unavailable during the time of delivery, the shipping company will make one more attempt. After two failed delivery attempts, the product will be returned to our dispatch office. The shipping company may not accommodate any customer requests to hold the product beyond these two attempts.

Free Gift Packaging

We offer Free Gift Packaging if your purchase is intended as a gift. You can also customise the gift jewellery with a personal message.

Shipping and Payment Options

  • Enjoy Cash on Delivery (COD) on orders up to ₹49,999/-
  • Pre-pay using UPI, Debit/Credit Cards, and Net Banking
  • COD is available in select locations only. Kindly check at checkout to confirm availability in your area.

Products Included in the Shipment

Your order will arrive in a Sealed and Tamper-Proof Pack, which includes:

  • Your precious jewellery
  • A tamper-proof tag attached to it
  • The invoice
  • The product’s Certification(s) of Authenticity

Delivery Timelines

  • ‘Ready to Ship’ products will be shipped within 2-4 business days
  • ‘Make to Order’ or Custom Design jewellery will be shipped within 14-21 business days

Note: Timelines may vary based on public holidays and Sundays.

After Receipt of Order

Please inspect the package before accepting it. If there are any signs of tampering or damage, do not accept the package. Instead, call our Customer Service Team at 88 7979 6777 or email us at care@sindoor.com. We will assist you and arrange a replacement if needed.

During delivery, the delivery person will authenticate your identity using a valid ID. Please keep one of the following ready:

  • Aadhar Card
  • PAN Card
  • Driving Licence

You will also be asked to provide a signature and OTP (sent to your registered email/mobile) upon delivery.

Transit Insurance

Sindoor fully insures all goods until they reach you, ensuring your purchase is completely secure.

We are continuously striving to get your purchase to you as quickly as possible. We believe in the power of quality products and are committed to your satisfaction.

Thank you for supporting us!